Receiving a damaged package or discovering items missing from your order can be frustrating. At HipoBuy, we strive to make the claims and refund process as straightforward and efficient as possible. This guide will walk you through the necessary steps to submit a claim successfully and get a quick resolution.
Step-by-Step Claim & Refund Procedure
Step 1: Gather Your Evidence
Before initiating a claim, collect all relevant supporting documents. Having these ready will significantly speed up the process.
- Screenshots:
- Receipts & Invoices:
- Parcel Logs & Photos:damaged itemunopened package
- Receipts & Invoices:
Step 2: Log Into Your HipoBuy Account
Navigate to the HipoBuy website or app and log into your personal account. Go to "My Orders" section to locate the specific order in question.
Step 3: Initiate the Claim Process
Click on the "Need Help" or "File a Claim" button associated with that order. Select the appropriate reason from the dropdown menu (e.g., "Damaged Item," "Missing Parts," or "Item Not Received").
Step 4: Upload Documentation & Describe the Issue
Use the upload feature to attach all the evidence you gathered in Step 1. In the description field, provide a clear, concise summary of what happened. Include details such as:
- The specific items affected.
- The nature of the damage or the missing components.
- The date of delivery.
- Your desired resolution (e.g., refund, replacement).
Step 5: Submit and Monitor Your Request
Once all information is uploaded, submit your claim. You will receive a confirmation email with a unique Claim Ticket Number. Our support team will review your case and typically respond within 24-48 business hours. You can track the status of your request in your account's support section.
Tips for a Quick Resolution
- Be Thorough and Clear:
- Act Promptly:
- Ensure Photo Quality:
- Keep Originals:
- Act Promptly:
Our Commitment
HipoBuy is committed to protecting your shopping experience. Our structured claim procedure is designed to ensure fairness and prompt action. By following these steps and providing comprehensive evidence, you help us resolve your issue efficiently and get you back to enjoying your purchases.
For further assistance, please visit our Help Center